About the Role:
As a Fashion Consultant at Chalhoub Group, you’ll be the face of luxury brands, providing exceptional customer service and driving sales.
- Customer Service: Building strong relationships with customers, understanding their needs, and offering personalized advice.
- Sales: Achieving sales targets and promoting brand loyalty.
- Product Knowledge: Staying up-to-date on the latest fashion trends and product information.
- Visual Merchandising: Ensuring the store looks its best and products are displayed attractively.
- Store Operations: Supporting daily store operations, including inventory management and customer service.
Responsibilities:
- You will gather information on top sellers, sluggish movers, and client behavior, which will be crucial for business reviews.
- Develop customer interactions using an omnichannel strategy; give product feedback prior to purchasing; and promote eNPS through people experience programs and culture.
- Verify compliance with standard operating procedures (SOPs) and virtual machine requirements.
- Make sure that click and collect are carried out by service-level agreements (SLAs).
- Make sure that client information is appropriately recorded by the demands of the marketing team.
- Encourage the MUSE loyalty program and keep abreast with app updates, among other things.
- Assistance with in-store marketing activities and events
- Stay up to date on all brand campaigns and social media activity.
- Encourage in-store sell-throughs; assist with in-store customer experience initiatives; and offer feedback on what is and is not working well in the store.
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- The chance to work with renowned luxury brands
Employment:
Full Time
Department:
Retail and Distribution
Qualification:
If you’re passionate about fashion and have a knack for customer service, we encourage you to apply.
About Company
The Chalhoub Group, based in Dubai, has been a leading luxury partner in the Middle East since 1955. With a growing workforce of over 9,000 and over 470 retail outlets, it offers service excellence and unique customer experiences. The group’s commitment to sustainable practices has earned it the 2013 CSR Label from the Dubai Chamber of Commerce.
