Payments Product Manager


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Job Purpose

• To develop, implement and manage Corporate Payments, Account Services and Liquidity products, solutions and services
• To manage the Corporate Banks internet banking service as a viable, secure and modern delivery channel for cash management solutions, through continuous product development and channel migration strategies.
• To introduce innovative solutions including E-Commerce in keeping with the evolving market needs.
• To manage and drive a specialized team towards the achievement of goals and objectives of the business
• Be responsible for the whole product cycle of each product, solution and service related with Payments, Account Services and liquidity, from product design, development, roll out and customer implementation.
• Be responsible for the profitability of each product, solution and service
• Be responsible for keeping under control cost associated with the business and each product, solution or service
• Be responsible for revenue generation coming from the commercialization of the set of products under his responsibility
• Design strategies and implement concrete action plans to effective position competitive offering in the market that meet customer’s needs and position the Bank as a key player in this business
• Be responsible to price the products, solutions and services in a competitive way to assure product profitability and market competitiveness.
• Be the solution provider of all CIBD divisions of the bank and proactively give direct support to IBG
• Be an active team member at GTS level participating and leading cross division special initiatives that contributes to the overall performance of GTS business
• Manage MIS and produce the necessary activity and performance reports.
• Develop and update all necessary Products Programs for each product, solution and service.
• Be responsible to comply with all internal and external policies, procedures and regulations

Key result areas

• Stay abreast of evolving e-commerce related infrastructure, laws and regulations and ensure that the Bank is well positioned to meet the challenges in an evolving market.
• Maximize STP for all channels to bring in back office cost savings through process efficiencies and reduced manpower needs.
• Ensure that product pipeline remains strong by working closely with the sales team to ensure that product conversion are revenue targets are met.
• Ensure that projects are correctly managed and tracked to meet target dates for rollout and implementations.
• Establish key parameters and standards for measuring product performance.
• Provide system specs and oversee testing of new features prior to moving to production.
• Ensure that standard operating procedures are current and processes are followed.
• Market payment, account services and liquidity solutions to internal and external customers.
• Migrate the current customers of the Bank to the newer channels.
• Develop tracking and data mining systems that facilitate in depth analysis of all customer activity to establish trends and devise strategies to enhance system usage.
• Establish and conduct e-learning classes onsite to ensure that the implementation team is kept to a minimum.

Knowledge, skills & experience

• Incumbent should have prior direct cash management experience in a similar position.
• Ability to understand technology related issues in keeping with the job demands necessary.
• University degree with at least 5+ years in a product management or related area within cash management or banking.
• Clear understanding of market dynamics and the ability to assess the market going forward.
• Be able to dimension the impact of new technologies being introduced to be able to assess their impact on the Banks services.
• A strong operational background or a clear understanding of how the back office operates vis-à-vis the payment, account services and liquidity products.