Cargo Claims Agent Qatar Airways Doha


Organisation:Qatar Airways

Job Function:Cargo


Employment Type:Full Time – Permanent

City:Middle East | Qatar | Doha

Last date of application:27-Nov-2014


Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.

About Your Job:

Reporting to the Senior Cargo claims Officer, monitors and take actions for all cargo and mail discrepancies and customer complaints through entire network in coordination with concerned stations on a daily basis to ensure immediate corrective action taken for mishandled cargo to minimize discrepancies and to enhance customer services.

The successful candidate will need to follow up with stations to gather necessary documents / information which requires to make a sound judgement of the case and to have a complete claim file for audit /legal purposes.

He/ she will need to ensure that all records and files related to claims/discrepancies are stored in a systematic manner and for easy retrieval to comply with legal requirement.


About You:

The applicant must have a Graduate degree or a minimum School final certificate   with at least 03 to 05 years experience in Airline Industry of which minimum of 1 year in the similiar field is preferred. Understanding of TACT rules and IATA regulations is required. Customer service and Interpersonal skills with a strong analytical mindset is desired.

Only candidates with excellent communication skills, good need apply. Practise of Arabic language is a distinctive factor.

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph
3. Copy of highest educational qualification