Provide a complete shopping experience for our customers, involving deep product knowledge and excellent service & ensure the correctness of the specific brand merchandise in the dedicated shelves.
Your primary responsibility is Customer Service: always follow 5 rules of 1st Class Service
Work to make customers, not just sales, and learn to sell by satisfying customer needs
Greet customers promptly and courteously as they enter the store
Direct customers throughout the store or to the specific area the customer request
Whenever possible find out the specific needs of each person that enters the store
Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store
Understand the Dufry Retail Philosophy and the spirit of the returns policy
Maintain a positive and cheerful attitude and cooperate with and support other team members
Merchandising and Maintenance
Check stock daily to ensure that all specific products are adequately stocked and available for customers
Ensure that all merchandise (of particular brand) is displayed nicely and orederly and featured merchandise prominently displayed in each section.
Help the Supplier by suggesting alternative locations/display for products
Maintain store & Brand Image by adhering to the dress guidelines as outlined in the Brand Employee’s handbook
Maintain a clean and well organized back stock as well as employee break area
Update your knowledge of newly introduced products
Ensure brand promotions are properly set up & performed, Be Informed by the Assortment Manager on the actual & future promotions.
Practice security measures that help prevent theft, understand the procedures for handling shoplifters and practicesafety consciousness at all times
Collaborate in full enventory counting with DUFRY teams.
Training and Employee Development
Set and achieve goals during each review period
Take advantage of the training opportunities that are offered either by the Supplier or by DUFRY
Requirements : Experienced Required
Essential : Only Russian Speaking ladies with 2 years of shop work experience.
Desirable: experience with specific brand or brand specialist
Job location : Sharjah,United Arab Emirates